Guide
Request a manual password reset
If you are unable to reset your password, you should use this form
Updated on 27 March 2026
Only complete the form below if:
- you are not an applicant (applicants must use the applicant portal)
- you have been unable to reset your password or multi-factor authentication yourself
or you have one of the following types of accounts
- honorary/associate/emeritus
- third-party
- system account
Your request will go into the Service Desk queue, which is monitored during opening hours – Monday – Friday, 09.00 – 17.00 (except for University closure days).
Reset your password or MFA using the self service portal or a mobile device before getting in touch.